My Passport Can'T Be Found Password Protection Helps#

I have mirrored it here, in case the original file disappears. Verify that the UPDATE : therealone, a user over at WDC Forums has posted a registry fix that Fresco Logic sent him. Reconnect the USB/power cables. For My Book disconnect both USB and power cables. Power cycle the drive - For My Passport, disconnect the USB cable.

My Passport Can'T Be Found Password Protection Helps

Therefore I find their poor support disproportional to the problems their bugs have caused to unsuspecting users. WD 2TB My Passport Ultra for Mac Silver Portable External Hard Drive.I must also note that I have emailed Fresco Logic support twice at the beginning of 2014, asking them for information, a fix or comment, but they have not replied, or chose to ignore my email. The My Passport for Mac driveвЂ™s built-in 256-bit AES hardware encryption with password protection helps keep your digital life's contents secure.You can find this on the left-hand side of the screen under External Hard Drives. Note that my drive still disconnected a couple of times, however only when the computer it was attached to was left for hours unattended and certainly not while in use.The My Passport for Mac drive includes USB-C and USB-A cables, so you can save tomorrow's content with the Mac computers of both today and yesterday.

Click Next (b) Download and install the latest FL USB3 drivers. Double-click the WDApps.dmg file. You can enhance its capabilities by installing the WD software that is on the drive: WD Apps Setup Getting Started with the WD Software 1. (a) Upgrade the firmware of your WD Passport via the Firmware Updater.Your My Passport for Mac drive is now ready to use as an external storage device. You can follow the instructions to fix this problem. There is a native repair tool called First Aid in your Mac computers Disk Utility, which is able to analyze and repair basic hard drive problems especially with file systems and catalogs, extends, volume bit maps.

Read the release notes and perform the relevant update. Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively. This registry fix only inserts a key used by the FL driver to disable the U1/U2 power states I think, but you are using this at your own risk.(d) Please take a moment and thank therealone for obtaining and posting this fix!!Attention: If the registry fix does not fix it for you, read and follow the rollback instructions to an older driver.UPDATE : WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). Insert the fix into your registry, by double clicking it on windows.

They suggested to install WD SmartWare and manage the sleeping cycles. I thought that if there is a problem with the drive, they most likely know it already. Contact Western Digital SupportMy first reaction was to contact WD. The drive worked just fine on a USB 2.0 port, albeit at the expense of speed of course. For the record I have an AsRock G41MH/USB3 motherboard that has a Fresco Logic FL1000 USB 3.0 controller, which provides a single USB 3.0 port. However, within minutes of use under Windows 7 (64-bit), the drive started to disconnect and reconnect randomly making it almost impossible to use.

It even appears that WD sends out a power cable to users affected. I see various posts on the WDC community forums ( 1) suggesting that there is a problem with power and potentially the cable shipped with the drive. No improvement, my passport is disconnecting continuously. Support also suggested that I disable any Legacy USB 3.0 support in my BIOS, which I did. I left SmartWare on my system for now. I am actually uncertain why one has to install a backup utility to regulate sleeping cycles.

Contact AsRock SupportBack home, my power supply is 850W which should provide enough power, so I thought my motherboard may be faulty or it needs a BIOS update, or something similar. The drive works flawlessly! That rules out a problem with the drive or the cable and points the finger at my machine at home. I took the drive at work, where my workstation has an Asus P6X58D Premium, with a NEC USB 3.0 controller.

So I install the driver, but the problem isnвЂ™t going away!! Round 6. I apparently managed to find v3.5.93.0 of the driver at which was the latest and very new (dated ). Contact AsRock Support (again)I respond to AsRock support and they tell me to search and update to the latest Fresco FL1000 USB3.0 driver on Windows. I disable USB sleeping on Windows ( Control Panel > Power Options > Balanced > Change plan settings > Change advanced power setting > USB setting > USB selective suspend setting > Disabled ), but this does not fix my problem either, as user Ayssl3 claims. Software tweaking hellI read on the web that there are software tweaks about this, particularly power options under Windows 7. I switched all jumpers to +5V, but the drive still disconnects.

I have tried, without success, versions: 3.5.93.0, 3.5.88.0, 3.5.73.0, 3.5.46.0, 3.5.30.0, 3.5.24, 3.5.2.0. Driver Trial GaloreI started trying out various Fresco Logic drivers I could get my hands on. I most likely have to downgrade my Fresco Logic drivers! Round 7.

Disable all power saving/management on your OS. Different hardware, but still you can try a lot of the things I did.Make sure you are connecting your WD to USB ports with sufficient power. Posts here that he has also had success with the v3.0.100.58.You probably have a different (or similar problem) than the one I solved here. Solved!I have contacted AsRock Support (yet again) and these guys have been great in sending me driver v3.0.100.58 which actually works!! To save the day for anyone with the same problem I have made a backup of this working driver!I shall note here for the record that another user Mikael P.

Fresco Logic (the controller manufacturer of my computer) just ignored my very specific requests for support probably they knew already the problem existed with their drivers not sure.Back to your problem. Other options are to obtain a USB 3.0 dual power Y shape USB cable (the ones that let you power your device from two USB ports), although that is definitely not how external drives should be connected to a modern laptop with limited ports, but as a last resort maybe.I bet you tried hard and I know how it feels I got similar treatment at the time. If you are using Asus drivers and it doesnвЂ™t work, check if the Intel (which is the manufacturer of the USB controller on your laptop) usb drivers can do the trick. Ensure also that you are running the latest drivers for your USB controller. I noticed from a quick look on the specs of your laptop that not all USB ports are the same.

I had used it first on my XP, and then wanted to use it with my windows. See if you can replace the Asus-supplied driver and helps solve your problem (at your own risk of course :) )I have a Probook4520s and got a My Passport drive WD3200ME-01 model. Maybe you can work with this: , otherwise try to locate which drivers are compatible with that of your laptop. Beyond that, you could try to bypass the Asus driver and install the Intel USB drivers from Intel. Win 10) with your Asus, so you can have a fair field to compare, at least as far as the OS goes. However, do double-check that the different laptops did have the same OS (e.g.

Then I went looking again for help. I plugged into one of my USB ports on the right side of my laptop вЂ“ with the result of connect/disconnect, etc. Today I went back to the Passport Drive, and decided whatever was on it was ready to be deleted so off it went. I finally decided to buy a Seagate 1tb which works flawlessly when plugged in.

Could it just be the USB ports are not labelled on computers very clearly and that we are forgetting that not all USBвЂ™s are equalвЂ¦.Powering of the device is a very common problem with USB devices and it has been traditionally singled out as the cause behind such disconnect symptoms. At least it is staying on. SO now I am going to play with it вЂ“ not trust it, just play with it for a while. I had done the USB cord replacement and also the drive replacement a few years ago, and had pretty much given up on this drive.

The simple reason is that the very same hardware, without any modifications whatsoever, works with one version of the drivers flawlessly, while another driver version doesnвЂ™t.Workaround (a) I think implied that you will probably use a well tested, quality USB 3. However, I doubt it that the particular problem is a powering issue.

My Passport For Mac Can'T Be Found